There have been multiple reports of misconduct by Zomato delivery agents towards customers over the past few months. In another addition to the line of complaints, a Zomato customer named Radhika Bajaj has alleged that a delivery agent verbally abused her office staff after a certain delay in receiving the order. Sharing her experience on X, Bajaj wrote that while she was tracking the order and even made arrangements for someone to pick it up, the agent arrived earlier, thus leading to the delay in collecting it.
“Due to being 10 mins late in receiving the order this Zomato delivery boy started abusing my office’s personnel who went to collect the order. Zomato, why don’t you focus on improving behaviour of delivery boys,” she wrote further, tagging Zomato Care and CEO Deepinder Goyal.
Due to 10 mins late in receiving the order this Zomato delivery boy started abusing my office’s personnel who went to collect the order. Zomato why don’t you focus on improving behaviour of delivery boys@zomato @zomatocare @deepigoyal— Radhika Bajaj (@radhika_bajaj) October 20, 2024
In an additional tweet, she raised her concerns stating that no one has the right to abuse others. “Everyone deserves respect. Be it a delivery boy or be it CEO of a company!” the tweet added.
The concern is just that no one has right to abuse anyone like this. Everyone deserves a respect. Be it a delivery boy or be it CEO of company!— Radhika Bajaj (@radhika_bajaj) October 20, 2024
The post instantly caught the internet’s attention, showing many unimpressed with such behavior. On the contrary, a larger section of users argued that delays in receiving orders often hamper the agent’s workflow and ability to manage multiple deliveries. One wrote, “10 minutes are not less. He had to deliver another order. Try to respect others’ time.”
10 min kam hota hai? Usko next order nahi deliver karna hai? Doosron ke time ki kadar kijiye madam— Sujit
Another commented, “Zomato/Swiggy gives an option to see live delivery status for a reason.. His time is equally expensive, why did you make him wait for 10 mins?”
Zomato/Swiggy gives an option to see live delivery status for a reason..
His time is equally expensive, why did you made him wait for 10 mins?
— Arka Bhattacharjee (@niveyshak) October 20, 2024
“You could have told him to drop the order at the gate or with security. 10 minutes is huge for them. Until he marks your order delivered, he cannot accept the next one. Not supporting the abuse part though,” a comment read.
You could have told him to drop the order at the gate or with security. 10 minutes is huge for them. Until he marks your order delivered, he cannot accept the next one. Not supporting the abuse part though.— Ujala
A user voiced his opposition towards the abuse and wrote, “Absolutely unacceptable! There’s no excuse for abusive behavior, especially towards customers. Zomato needs to prioritize training and ensuring that their delivery staff maintain professionalism at all times. It’s crucial for companies to uphold good service standards. This incident should be addressed seriously to prevent future occurrences. It’s time to take responsibility!”
Absolutely unacceptable! There’s no excuse for abusive behavior, especially towards customers. Zomato needs to prioritize training and ensuring that their delivery staff maintain professionalism at all times. It’s crucial for companies to uphold good service standards. This…
— Vikash Chauhan (@Kushinagarvikas) October 21, 2024
One suggested, “Some customer handling training sessions need to be given.”
Some customer handling training sessions needs to be given— Uday Sharma (@udaysharma2497) October 20, 2024
Hi Radhika, we sincerely apologize for the disrespectful behavior of the delivery partner. This is not acceptable and we’re committed to addressing it seriously. Please be assured, we’re looking into this matter and will reach out to you soon with an update.— Zomato Care (@zomatocare) October 20, 2024
In response to the claims, Zomato also apologised to the woman, assuring her that the matter would be resolved at the earliest.
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