Scams That Target Guests
Fake listings. A scammer creates a fake listing for a property that either doesn't exist or belongs to somebody else. The scammer will usually lure potential guests into communicating with them through another app (or by phone or email) to avoid being caught by Airbnb, ultimately convincing the victim to pay through a third-party service, wire transfer, or a phishing site that looks like Airbnb but actually just steals the victim's credit card information. Possible signs: Photos you've seen before in another location, a description that doesn't match the photos, hosts and properties that don't have reviews.
Multiple listings. This scam occurs when a host lists the same property multiple times with different prices from different accounts. Sometimes, the scammer will list the property on Airbnb and on another platform like VRBO, which makes it harder for Airbnb to detect. When someone books a stay at one price point, the host will wait for a higher price booking through one of the property's other listings and ultimately cancel the less-lucrative booking. Possible signs: The same photos are linked to a property with another name, you found the property for rent on a site like VRBO, Vacasa, or even Hotels.com, there are no reviews.
Fake reviews. A scammy host might pay people (or use fake accounts) to post fake positive reviews to lure unsuspecting guests to a substandard or dangerous property. Fake reviews can also be used to make a fake listing look legitimate, or as damage control to push a legitimate bad review further down the list. Possible signs: Multiple positive reviews posted from a short period, claims that don't match the listing, multiple reviews posted by people who haven't posted other reviews.
Bait and switch. This Airbnb scam is sometimes combined with the multiple listings scam—a guest books a stay, then the host cancels the stay (often on the day of arrival) with a fake excuse like property damage or plumbing problems. The deceptive host usually sends the guest a reservation change request through Airbnb for a different property, either at the same or a higher rate. Because this scam often happens the day the booking is scheduled to begin, the guest often feels pressured to accept this reservation change, which either charges them more money or books them at an inferior property. Possible signs: Bad reviews (or no reviews), a host who doesn't respond to your messages within 24 hours, a host who has several properties concentrated in a single area.
"Extra fees" scams. A scamming host demands the booker pay additional fees, deposits, local taxes, or other amounts not mentioned in the listing. This scam tends to occur after a guest books their stay, either before they arrive or upon arrival. The guest then feels pressured into paying the fees to avoid losing their reservation. Possible signs: A too-good-to-be-true price for a resort-type property, bad reviews.
Post-checkout charges scam. This scam occurs after an unsuspecting guest checks out of their Airbnb. The host submits a claim for damages and violations that didn't happen, leaving the guest on the hook for extra fees they shouldn't have to pay. Possible signs: This one doesn't have very obvious signs other than bad reviews or no reviews, but you should watch out for any communications that feel "off."
Scams That Target Hosts
Chargeback scams. This scam, which targets Airbnb hosts, happens when a guest disputes the charge of their stay through their credit card company. This often occurs when the guest pays with a stolen credit card, but it could also happen if a scamming guest decides they don't want to pay for their stay after it ends. Once the guest (or the stolen credit card's owner) charges back the cost, the host may be on the hook for the total amount. If the host hasn't been paid by Airbnb for the stay yet, they won't be paid unless they can prove that the chargeback wasn't valid. Possible signs: Unusually hard-to-please guest, threats, demands for refunds.
Threatening with bad reviews and complaints. A scamming guest may demand the host refund them for all or part of the stay for a fraudulent reason, threatening to leave a bad review for the property or escalating to Airbnb if the host doesn't comply. Because a bad review or a deactivation from Airbnb could devastate a host's business, they often comply and refund the guest, even if nothing went wrong. Possible signs: The same as chargeback scammers—guests who demand refunds for things they shouldn't or complain about strange things.
Fake accounts and reviews. If a bad guest or scammer gets a negative review or is deactivated by Airbnb, they might make a new profile (often with fake positive reviews) to keep using the service. The fake reviews make the new account look legitimate, so unsuspecting hosts may agree to host guests who might try to scam them, damage their property, or worse. Possible signs: Brand new accounts, no reviews (or several positive reviews from a short period).
Unauthorized guests and parties. A guest might tell you only one or two people will be staying at the property but bring several more guests or worse—host an unapproved party. Even though frequent party damage from guests led to Airbnb banning parties in 2022, scammers may still use Airbnb properties to host parties, which can lead to property damage, injury, or worse. Possible signs: One-night or two-night stays, bad reviews mentioning trash and noise.
Payment scams. To defraud the host, a guest convinces a host to communicate on a non-Airbnb platform like WhatsApp, phone, or text message. The scammer might persuade the host to accept payment through a wire transfer, Zelle, or other non-Airbnb payment service, overpay, and then ask for the overpaid amount back before disputing the charge with their credit card company. Once disputed, the host will lose the "overpaid" amount and may even be on the hook for the entire amount sent. Possible signs: A request to communicate on another platform, such as WhatsApp, phone, text, or Messenger.
How to Avoid Scams
Only communicate through Airbnb. Whether you're a host or a guest, insist that all communication occurs through the Airbnb app or website. This ensures that the host and guest are protected by Airbnb's safeguards, such as host damage protection, liability insurance, and terms of service. Communicating on platforms like WhatsApp or via text or email also opens you up to security issues like phishing. Airbnb does have some exceptions to their Off-Platform policy: If a host needs to verify additional information due to HOA rules, local laws, or building security rules, they can request that information if they state their requirements in the listing. Once a stay is booked, guests and hosts can communicate however they want. Just keep in mind that anything relating to payment should be done through Airbnb only.
Only pay through Airbnb. Scammers often try to convince their hosts or guests to pay with or accept bank transfers, Zelle payments, or other off-Airbnb options. Some off-site and in-person payments (such as local taxes, resort fees, Wi-Fi charges, etc.) are allowed if explicitly mentioned in the listing. If a host or guest demands an alternative payment method, report it at https://www.airbnb.com/offsite-payment.
Look for red flags in listings, profiles, and when communicating. Whether you're an Airbnb host or a traveler, know these signs of a scammer: Listings that don't have many photos or much information about the property. Listings that seem too good to be true, especially for the price. Pictures that look fake or doctored up. A host or guest who takes an abnormally long amount of time to reply to messages or seems evasive about your questions. Pictures you've seen before. If a picture looks familiar, use a reverse-image search tool to see if it's found elsewhere on the internet. Guest or host profiles without any details or reviews in their bios. Brand new listings and guests (but keep in mind that everybody starts somewhere, so new listings and users aren't necessarily scammers!). Guests or hosts with unreasonable, unsafe, or unfair demands. Guests or hosts who ask you to create an account on another site or service to "register" or send/receive payment.
Don't click Airbnb links in email messages. Scammers might create fake email addresses to steal passwords, credit card numbers, and other information. If you receive an email from Airbnb asking you to change your password, claiming your account was deactivated, or anything else that asks you to log in and make a change, don't click the link—instead, go directly to Airbnb.com (or open the Airbnb mobile app) to check for messages or notifications. Check the sender's email address as well. Genuine messages from Airbnb will only come from email addresses at these domains: @airbnb.com @airbnbaction.com @airbnblove.com @airbnbmail.com @support-email.airbnb.com @supportmessaging.airbnb.com @airbnb.zendesk.com @e.airbnb.com @express.medallia.com @ext.airbnb.com @guest.airbnb.com @host.airbnb.com @[email protected] @outreach.airbnb.com @research.airbnb.com If you receive an email or text message that claims to come from Airbnb that contains a link, the link should begin with https://www.airbnb.com or a country-specific URL like https://es.airbnb.com, https://it.airbnb.com, https://www.airbnb.com.at, or https://www.airbnb.co.uk. If you see a different address, report it at https://www.airbnb.com/report-phishing.
Take photos. As a guest, take time-stamped photos of every room in the property when leaving to have evidence in case you're accused of damage. As a host, take photos of the property before the guest checks in to prove that no damage occurred before a problem guest's stay. Hosts are no longer allowed to monitor the inside of their properties with security cameras or other recording devices. Cameras cannot be inside the property at all, even if they are turned off. External cameras, including video doorbells, are allowed if their locations are disclosed in the listing.
What to Do If You're Scammed
Report the issue to Airbnb immediately. If you're the victim of an Airbnb scam (or believe somebody is trying to scam you), you can contact Airbnb by phone at 1-844-234-2500 or through the Resolution Center at https://www.airbnb.com/resolutions. If you paid a scammer money through a non-Airbnb platform, Airbnb will recommend you contact the police and your bank to find out which refunds and protections are available to you. If your safety is threatened or you're injured at an Airbnb stay, contact emergency services.
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